Source: ITIN Services documentation. Last synced from GitBook content.

If the ITIN notice was mailed to an agent address or you did not receive it, you can call the IRS and request a resend of the CP565 notice to your own address. This guide explains the phone number, menu, identity verification, and wording.

After an ITIN is approved, the IRS sends a CP565 Notice. This letter is the official IRS notice confirming that you have been assigned an ITIN.

If you applied through ITIN Services, in many cases the IRS notice first goes to the U.S. mailing address we entered on Form W-7. After we receive it, we send you a scanned copy. The scan is enough in many situations.

But if a bank, platform, tax institution, or other organization requires the original paper letter, or requires the letter to be mailed to your own address, you can call the IRS yourself and ask the IRS to re-mail a CP565 notice to your address.

The most important point is: say resend, not change address.

Use the word resend. Do not start the call by saying change address, because that can send the request into a different IRS process.

Confirm whether the ITIN has already been assigned.

Verify identity using the W-7 name, birth information, and addresses.

Ask the IRS to resend the CP565 notice to the new mailing address.

Ask the representative to repeat the address back before ending the call.

When calling, think of your request as:

Please have the IRS resend my ITIN notice letter / CP565 notice to a new mailing address.

In English, say:

Could you please resend my ITIN notice letter to a new mailing address?

Do not start by saying:

I want to change my address.

Because change address may be treated by the IRS system as a formal address-change process, which is more complicated and may take much longer. Your current goal is only to have the IRS send another copy of the ITIN notice.

Before dialing, keep the following information nearby:

If you used the ITIN Services U.S. mailing address, when the representative asks for mailing address or U.S. mailing address, you can provide:

8080 Westpark Drive STE 76608, Houston, TX 77063

If the IRS asks for foreign address or home address, provide your own foreign home address.

Do not confuse these two addresses.

Write both addresses down before calling: the U.S. mailing address and the foreign home address. The IRS may ask for either one.

IRS ITIN-related phone numbers:

If you are outside the United States, use a phone service that can reliably call U.S. numbers. Wait time may be long, so confirm the cost before calling.

We do not recommend calling right when the IRS business day starts or near the end of the day. During U.S. daylight saving time, try:

Monday to Friday, 21:20 to 02:20 the next day Beijing time.

Reference times:

After the call connects, the system asks you to choose a language.

We recommend pressing 1 here and not 2. The queue for 2 is usually harder to get through and has more callers.

The system message may be long. Do not press random keys. Wait patiently until it transfers you to the live-agent queue. When you hear hold music, you are in the queue.

Wait time may be 5 minutes or more than 30 minutes. Stay on the call and do not hang up halfway.

After the representative answers, first explain that you applied for an ITIN and want to confirm whether the ITIN has been assigned and whether the notice can be resent.

You can say:

Hello, I submitted my ITIN application. I would like to check whether my ITIN has been assigned. If it has been assigned, I would also like to request a copy of my ITIN notice letter.

If you already know the ITIN number, you can be more direct:

Hello, my ITIN has already been assigned, but I did not receive the CP565 notice at my own address. Could you please resend my ITIN notice letter to a new mailing address?

If the representative asks when you submitted the application, give a real approximate date. If you call too early, the IRS may tell you it has not been processed yet and ask you to keep waiting.

The representative usually verifies identity first. Common questions include:

When saying your name, read it normally first and then spell it.

For example:

My last name is Wang, W-A-N-G. My first name is Wei, W-E-I.

When reading an address, go slowly. For suite number, city, state, province, ZIP or postal code, and country, it is best to ask the representative to repeat it back.

You can say:

Could you please repeat the address back to me to make sure it is correct?

After identity verification, say directly:

I would like to receive a copy of my ITIN notice letter. Could you please resend it to my mailing address?

If you want it sent to a new address, say:

Could you please resend my CP565 notice to a new mailing address?

Then slowly read the address:

The address is: [street number and street], [city], [state/province], [postal code], [country].

If the address contains uncommon words, pinyin, company names, or apartment numbers, spell them letter by letter.

For example:

The city is Shenzhen, S-H-E-N-Z-H-E-N.

Finally confirm:

Could you please confirm that the notice will be resent to this address?

Different IRS representatives may handle the request differently. Some will submit the resend request smoothly, while others may not want to process it or may misunderstand it as an address change.

If the representative refuses, politely end the call and call again later.

When calling again, continue emphasizing:

IRS re-mailed notice letters are usually regular mail without tracking.

Approximate timing:

International regular mail usually arrives, but it may be delayed because of local postal conditions.

If you still have not received it after 60 days, call the IRS again to confirm whether the resend request was submitted successfully and whether the address was entered correctly.

After the call, record:

If you are an ITIN Services customer, send the result to:

[email protected]

This allows us to update your case record and suggest the next step based on your situation.